Thank you for looking and if you can't find your answer here then please use the contact form to ask any questions you like or even if you just want to say hello to us!


What sizes do you offer?

We currently offer small, medium, large and extra large but if you have a request for something else please feel free to get in touch and we will do our best to sort it for you.


Do you ship internationally?

Yes we do. International orders can take longer to get you but we do our best to get them to you ASAP. Please note international order may occur customs charges on delivery.


How long will my order take to be made?

Every item is made to order and we aim to get them done as quick as we can, currently our average turnaround is 3-5 days from order to your item being sent.


How long does delivery take from dispatch?

UK orders are sent via 48Hr service via Royal Mail and will take 2 working days from dispatch.

International orders are sent via international standard tracked & signed for with Royal Mail and can take 5-7 working days from dispatch. However this can vary depending on holidays, postal disturbances and customs clearing. Please note all orders outside of the UK may incur a customs charge on delivery. 


Do you do custom orders?

We LOVE to. Please get in touch with us using the contact us page or email sayhello@characterbox.co.uk


Do you offer returns & refunds?


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please contact us via the contact us page or email us at sayhello@characterbox.co.uk and we will let you know where to return your order.

There are certain situations where only partial refunds are granted: 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


I have another question how can i get in touch?

Feel free to email us on sayhello@characterbox.co.uk or message us on any of our socials or through the contact us page